Osaka Kansai International Airport (KIX)
Facilities and Services

(Osaka, Japan)

Kansai International Airport (KIX) is located on a man-made, off-shore island 50 km / 31 miles south-west of the city of Osaka. The airport has an enormous four-storey terminal that is the longest airport terminal in the world.

Passengers can get around on a sophisticated and modern people moving system, which runs from one end of the terminal to the other. The airport is served by over 50 different airlines, connecting Osaka to 70 cities in 32 countries.

International Airport Information Desks

Tel: +81 724 552 500
At Kansai International Airport, there are airport information desks located on each floor, which are manned by staff who can speak English and other foreign languages. There are also several 'E Stand' information kiosks in International Departures and the transit areas. As in any major airport, helpful staff such as porters and security guards can be found throughout the terminal. The Kansai Tourist Information Centre (tel: +81 724 566 025) on the first floor and can offer information for tourists about Kansai, Osaka and surrounding areas, and is open from 09:00 to 18:00.


Some useful telephone numbers include:

International Airport Main Switchboard - +81 724 552 500
International Airport Main Fax - +81 724 552 058
Information Desk - +81 724 552 500
Kansai Tourist Information Centre - +81 724 56 6025
Business Centre - +81 724 56 7151
Limousine Bus Information Counter - +81 724 61 1374
Post Office - +81 724 56 7051
Porter Service - +81 724 55 3450
Parking - +81 724 55 2337
Clinic - +81 724 56 7185

Shops, Duty-Free and Retail Outlets

There are plenty of opportunities for shopping at Kansai International Airport. Most of the shops can be found on the second or third floors of the terminal building and on the second and third floors of the Aeroplaza. There are over 110 different retailers including fashion outlets, handicraft and souvenir shops as well as electrical retailers, pharmacies, a flower shop and book and magazine shops. There are also several duty-free shops located in the international departure gates area, selling a variety of duty-free products including alcohol, tobacco and perfume.

Bars, Cafés and Restaurants

At Kansai International Airport, there is a wide variety of food available from 35 different restaurants. Twenty-one of these eateries are Japanese food restaurants specialising in sushi and Japanese noodles, while the rest sell a selection of international food. There are also 26 bars and coffee shops located throughout the airport, selling drinks, snacks and small food items.

Currency Exchange, Communications and Banking Facilities

There are 10 banks and bureaux de change at the airport, with at least one or more open between 06:00 and 23:00. They can handle most foreign currencies, although conversion from yen into other currencies isn't always possible. There are ATM machines located throughout the airport terminal, which accept foreign credit, debit and cash cards as well as Japanese cards. There is also a post office in Domestic Arrivals and Departures on the second floor.

There is a conference and business centre on the fourth floor (tel: +81 724 56 7151). A wide range of facilities for businessman are available including: telephones, faxes, Internet access, PC rental, secretarial and catering services. There is wireless Internet available in the terminal and 25 @stations offering 24-hour Internet access. There is also a conference room and business centre at the Hotel Nikko Kansai Airport at the Aeroplaza.

Disabled Facilities

Disabled passengers are fully catered for at Kansai International Airport. There are specially reserved parking spaces for disabled passengers in car parks P1 and P2, with spaces conveniently located near to the lifts and walkways to the terminal. Inside the airport there are facilities to make life easier for disabled passengers including special lifts between floors; disabled persons' toilet facilities; and ramps and telephones that are specially adapted for wheelchair users. Passengers with special needs should contact their airline in advance for assistance and wheelchairs.